Corrective action, Additional troubleshootinc5 for ana9500 – Aiphone ROAMER WP100A User Manual

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ft TROUBLESHOOTING (Continued)

After the WP100A has been installed, no routine maintenance is required. Problems with
the system are easily identified by observing the LED status indicators.

PROBLEM:

CORRECTIVE ACTION:

Power LED

not illuminated

Heartbeat LED

stopped flashing

ANA9500 phone

does not receive

or send

Check that the power supply and cable are plugged in properly and

firmly. Verify that the AC outlet is live.

If the heartbeat LED has stopped flashing (remaining steady or not lit

at all), unplug the power supply for 10 seconds, then plug back in.

1. Unplug the 8-conductor cable from the RJ31X block

connector (not fiom the WP100A) and verify that the ANA9500
can access the facility’s phone system.

2. If the ANA9500 can’t access the phone system, unplug the
ANA9500 and rejplace it with a standard analog telephone (2500
set). The 2500 set is for testing only; it cannot be rung by the
WP100A. Verify that the test phone can access the facility’s phone
system. If it does work, then the ANA9500 may be faulty, or a portion
of the phone system or cabling may be defective.

ADDITIONAL TROUBLESHOOTINC5 FOR ANA9500:

Problem:
Charge light
doesn’t come on

Conversation
interrupted
frequently

Warning tone &

NO SERVICE
message

Handset doesn’t
ring.

Corrective Action:
• Make sure AC adaptor is plugged into the base unit and AC outlet.
• Make sure handset is properly seated in base unit.
• Make sure NiCad battery is properly placed on the handset.
• Make sure the charging contacts on the handset and base are clean.

• Make sure the base unit antenna is fully vertical.
• Move closer to the base unit while communicating, or relocate the

base unit to a more central location.

• Check for LOW BAT warning.

• Move closer to the base unit.

• Make sure ring jumpers are installed properly.
• Ni-Cad battery may be weak. Charge the battery for 8-10 hours.
• Check the Ringer Alert setting, which may be on “RING OFF” mode.
• Make sure the base unit antenna is fully vertical.
• The handset may be too far away from the base unit.