RED ROCKET-X - Manual (Page 42)

COPYRIGHT © 2014 RED.COM, INC
RED ROCKET-X INSTALLATION INSTRUCTIONS
955-0033, REV-B | 42
RED ROCKET-X OUT OF DATE
SYMPTOM
REDCINE-X PRO displays the following warning: “RedRocket # Driver or firmware is out of date.”
POTENTIAL RESOLUTION
Re-download and re-install REDCINE-X PRO and the RED ROCKET-X Installer.
THUNDERBOLT EXPANSION CHASSIS INSTALLATIONS
MAC PRO DOES NOT RECOGNIZE RED ROCKET-X IN THUNDERBOLT EXPAN-
SION CHASSIS
SYMPTOM
You install the RED ROCKET-X driver and firmware, but the Mac Pro does not recognize the RED ROCKET-X.
EXPLANATION
During both the driver install procedure and the firmware install procedure, the installer prompts you to restart
the computer. You must disconnect power from the Thunderbolt expansion chassis during the restart process.
POTENTIAL RESOLUTION
When the installer prompts you to restart your computer during both the driver install procedure and the firm-
ware install procedure, disconnect and then reconnect power to the Thunderbolt expansion chassis during the
restart process.
REDCINE-X PRO DOES NOT RECOGNIZE RED ROCKET-X IN THUNDERBOLT
EXPANSION CHASSIS
SYMPTOM
A RED ROCKET-X is installed in a Thunderbolt expansion chassis that is connected to your Mac Pro. The Mac
Pro recognizes the RED ROCKET-X but REDCINE-X PRO does not.
EXPLANATION
A Thunderbolt expansion chassis is hot-swappable, but the RED ROCKET-X is not. If you have a RED ROCKET-X
installed in a powered Thunderbolt expansion chassis and you disconnect and then reconnect the chassis from
the Mac Pro, REDCINE-X PRO will not recognize the RED ROCKET-X
POTENTIAL RESOLUTIONS
Connect a powered Thunderbolt expansion chassis to the computer, and then restart the computer.
Install the RED ROCKET-X in a Mac Pro tower instead of the Thunderbolt expansion chassis.