Petsafe Passport™ Pet Access Smart System User Manual

Page 3

Customer Care Center 1-800-732-2677

www.petsafe.net

Thank you for choosing the PetSafe

brand. You and your pet deserve a companionship that includes memorable moments and a shared

understanding together. Our products and training tools promote a lifestyle of protection, teaching, and love—essentials that influence memories for
a lifetime. If you have any questions about our products or training your pet, please visit our website at

www.petsafe.net or contact our Customer

Care Center at

1-800-732-2677.

PRODUCT WARRANTY

To get the most protection out of your warranty, please register your product within 30 days at

www.petsafe.net. By registering and keeping

your receipt, you will enjoy the product’s full warranty, and should you ever need to call the Customer Care Center, we will be able to help you
faster. Most importantly, PetSafe

will never give or sell your valuable information to anyone. Complete warranty information is available online at

www.petsafe.net.

Table of Contents

GETTING STARTED

.................................................................................................................................................................................................................................6

Components ..................................................................................................................................................................................................................................................................6

How the Passport Pet Access Smart System

™

Works .................................................................................................................................................................................................6

Passport Key

™

Features, Controls and Indicators ...............................................................................................................................................................................................................................7

Key Definitions ..............................................................................................................................................................................................................................................................7

Icon Definitions .............................................................................................................................................................................................................................................................9

Connecting Passport

™

to Computer .............................................................................................................................................................................................................................9

Wireless Connection .................................................................................................................................................................................................................................................10

Battery Operation ......................................................................................................................................................................................................................................................10
Prepare, Setup and Test ...............................................................................................................................................................................................................................10

Install Clock Battery and Power Adapter .......................................................................................................................................................................................................10

Understanding Motion Sensors ...................................................................................................................................................................................................................... 11

Check for Radio-Frequency Interference ....................................................................................................................................................................................................... 11

Select Installation Location .............................................................................................................................................................................................................................. 11

Initial User Setup .............................................................................................................................................................................................................................................. 11

Program Pet ......................................................................................................................................................................................................................................................12

Test Passport Key

™

Understanding Read-Range ............................................................................................................................................................................................................................13

Prepare Passport Key

™

INSTALLATION

Checklist Before Installation ......................................................................................................................................................................................................................................14

Professional Installation Help ....................................................................................................................................................................................................................................14

Tools Needed .............................................................................................................................................................................................................................................................14
Installation in a Non-Glass Door ....................................................................................................................................................................................................................14
Train Pet .......................................................................................................................................................................................................................................................................17
Installation in a Wall ...........................................................................................................................................................................................................................................18

PROGRAMMING PASSPORT

™

...............................................................................................................................................................................................18

Main Menu ..............................................................................................................................................................................................................................................................18

Door Settings .........................................................................................................................................................................................................................................................18
Door Operational Modes ................................................................................................................................................................................................................................19

Lock Keypad ......................................................................................................................................................................................................................................................19

Volume Control .................................................................................................................................................................................................................................................19

Date and Time ...................................................................................................................................................................................................................................................19

Low Battery Mode ........................................................................................................................................................................................................................................... 20

Language .......................................................................................................................................................................................................................................................... 20
Pet Settings ............................................................................................................................................................................................................................................................ 20
Master Access .................................................................................................................................................................................................................................................. 20

Master Access Modes .......................................................................................................................................................................................................................................21

Timer Mode (Master Access) ..........................................................................................................................................................................................................................21

Re-latch Time (Master Access) ........................................................................................................................................................................................................................ 22

In-Tone & Out-Tone (Master Access) .............................................................................................................................................................................................................. 22

Add Pet .............................................................................................................................................................................................................................................................. 23

Individual Pet Settings .............................................................................................................................................................................................................................. 23

Pet Access Mode (Individual Pet) ................................................................................................................................................................................................................... 24

Timer Mode (Individual Pet) ........................................................................................................................................................................................................................... 24

Re-latch Time (Individual Pet) .......................................................................................................................................................................................................................... 25

In-Tone and Out-Tone (Individual Pet) ............................................................................................................................................................................................................ 25

Rename Pet ....................................................................................................................................................................................................................................................... 26

Relearn Pet ........................................................................................................................................................................................................................................................ 26

Remove Pet ....................................................................................................................................................................................................................................................... 26

Pet Tracking ................................................................................................................................................................................................................................................................ 26

Indicator Light .............................................................................................................................................................................................................................................................27

Firmware Updates ......................................................................................................................................................................................................................................................27

ASSISTANCE

About ..........................................................................................................................................................................................................................................................................27

Serial Number ............................................................................................................................................................................................................................................................27

Troubleshooting ......................................................................................................................................................................................................................................................... 28

Reset Button ............................................................................................................................................................................................................................................................... 29

Replacement Parts and Accessories ........................................................................................................................................................................................................................ 29

Customer Care International .................................................................................................................................................................................................................................... 29

TERMS & HANDLING

Terms of Use and Limitation of Liability .................................................................................................................................................................................................................... 30

Perchlorate Battery .................................................................................................................................................................................................................................................... 30

Important Recycling Advice ...................................................................................................................................................................................................................................... 30

Battery Disposal ......................................................................................................................................................................................................................................................... 30

Compliance ............................................................................................................................................................................................................................................................... 30

Warranty .....................................................................................................................................................................................................................................................................31