Petsafe Passport™ Pet Access Smart System - Manual (Page 14)

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ASSIST
ANCE
26 Customer Care Center 1-800-732-2677
PROGR
AMMING
Location is based on last time pet used the Passport ™ and Passport Key ™ was detected. The location
displayed may not be correct if a pet is let out or in using a different opening other than the Passport ™ .
To View Pet Location
From Main Menu the list of pets programmed to the Passport ™ displays. Use down arrow key to find the pet you
wish to view. The pet’s current location of In or Out is listed next to the pet name.
To View Pet History
From Main Menu use down arrow key to find pet you wish to view. High-
light name and press right arrow key to select. The last 4 dates and times
your pet used the pet door, along with the locations, are displayed.
Indicator Light
PASSPORT ™ INDICATOR LIGHT
Light Color Light Function Operational Mode/Status Speaker Function
Green Single blink every
6 seconds, depending
upon activity
Power source (power adapter or rechargeable
lithium-ion battery) is in good operating status
N/A
Red Double blink every
6 seconds
Low battery alert when powered by
rechargeable lithium-ion battery. Low Battery
Mode.
If Low Battery Mode optional beep is set to
On and Volume is On, will hear a single beep.
Red Single blink every
6 seconds
Error alert/ATTENTION screen If Volume is On, will hear a single beep.
Firmware Updates
You can update the firmware on your Passport Pet Access Smart System ™ to new versions by connecting to
the Passport ™ Computer Application (see “Connecting to Computer” page 9). New versions may be released
periodically to make improvements or enhancements to the Passport ™ (similar to a cell phone), without the need
to purchase a new pet door. After connecting to the Passport ™ Computer Application, click on the “Updates”
page to see what firmware version is on your Passport ™ , the latest firmware version available and to download
any updates.
ASSISTANCE
About
On the About screen, you can view the firmware version of your Passport ™ ,
the serial number and the PetSafe ® web address. To find the About screen,
from the Main Menu select Setup> About.
Serial Number
Your Passport Pet Access Smart System ™ has a unique serial number which identifies your pet door. This number
is needed during product registration to use the Passport ™ Computer Application and may be needed by our
Customer Care Center during any calls for product assistance. The serial number can be found on the About
screen (see “About”
page 27) or on a label located inside the battery compartment (see “Features, Controls
and Indictors” page 7).
Note: To Change In-Tone or Out-Tone:
1. From Main Menu select Setup > Pet Settings > Pet n (or pet
name). Use right arrow key to select.
2. Use down arrow key to highlight In-Tone or Out-Tone (whichever
one you want to change). Use right arrow key to scroll through the
ten options to select desired audible tone (each tone will play when
selected) or to turn tone off. Press left arrow/back key to return to Main
Menu.
Rename Pet
The default Pet n (where n is the next available number) name assigned by the Passport ™ can be changed to the actual pet’s name or the current
name can be changed to a different name at any time.
To Rename Pet:
1. From Main Menu select Setup > Pet Settings > Pet n
(or pet name) > Rename Pet. Press right arrow key to select.
2. The rename pet text screen will appear. Use arrow keys on 5-Star
Navigation to scroll through the text entry screen to Clr. Press enter key
on 5-Star Navigation to clear name. Use arrow keys to select letters on
text screen to type pet’s name. Select the
symbol on text screen to
complete the new name.
Relearn Pet
If for some reason a pet has to be re-programmed (for example, if replacing a pet’s Passport Key ™ ), Relearn Pet allows the Passport ™ to relearn the
pet while keeping the pet’s programmed settings. Before proceeding, make sure your pet’s Passport Key ™ is nearby since relearning pet is time
sensitive with 30 seconds for the pet to be relearned.
Any other Passport Key ™ accessories near the pet door will
prevent proper programming. Also do NOT hold the Passport Key ™ in
your hand against LCD screen when you select Relearn Pet. This could
prevent the Passport Key
™ from programming properly.
To Relearn Pet:
1. From Main Menu select Setup > Pet Settings > Pet n
(or pet name) > Relearn Pet.
2. Hold your pet’s Passport Key ™ 5” to 6” away from center of main flap
and parallel to flap. Patiently hold key in this position and wait for it to program during 30 second countdown. DO NOT HOLD KEY AGAINST
FLAP. It is very important Passport Key
™ is programmed at least 5” to 6” from flap so the Passport ™ will consistently read the key when worn by
your pet. When pet is successfully relearned, you will hear 3 beeps and LCD screen will return to Pet n menu. Press left arrow/back key to return
to Main Menu.
Remove Pet
Removing Pet allows a pet to be deleted from the Passport ™ with all programmed settings removed. Removing a pet cannot be undone. Please make
sure you want to remove a pet before completing these steps.
To Remove Pet:
1. From Main Menu select Setup > Pet Settings > Pet n >
Remove Pet.
2. A confirmation screen will appear. Use up arrow key to highlight Yes
and press right arrow key to remove pet.
PET TRACKING
To easily know if your pet is in or out, the Passport ™ Main Menu screen shows at-a-glance the current location of each pet programmed to the
pet door and wearing a programmed Passport Key ™ . Also you can view your pet’s history to see the last four dates and times your pet used the
Passport ™ and whether your pet came in or went out. Pet Tracking only works when the Door Operational Mode is in Smart Mode and your pet is
wearing a programmed Passport Key ™ .
Note: