Welch Allyn Cardioperfect Workstation, Software Version 1.6.5 - Installation Guide - Manual (Page 3)

CardioPerfect Workstation
DIR 80013928, Ver. F 3 / 56
Warranty, service, and spare parts
Warranty
All repairs on products under warranty must be performed or approved by Welch Allyn. Unauthorized
repairs will void the warranty. In addition, whether or not covered under warranty, any product repair shall
exclusively be performed by Welch Allyn certified service personnel.
Assistance and parts
If the product fails to function properly or if assistance, service, or spare parts are required, contact the
nearest Welch Allyn Technical Support Center.
USA
Latin America
European Call Center
United Kingdom
France
Germany
Netherlands
1-800-535-6663
(+1) 305-669-9003
(+353) 46-90-67790
(+44) 207-365-6780
(+33) 1-55-69-58-49
(+49) 695-098-5132
(+31) 202-061-360 Canada
South Africa
Australia
Singapore
Japan
China
Sweden 1-800-561-8797
(+27) 11-777-7555
(+61) 2-9638-3000
(+65) 6419-8100
(+81) 42 703 6084
(+86) 21-6327-9631
(+46) 85-853-65-51
Before contacting Welch Allyn it is helpful to attempt to duplicate the problem and to check all accessories
to ensure that they are not the cause of the problem.
When calling, please be prepared to provide:

Product name, model number, and complete description of the problem

The serial number of your product (if applicable)

The complete name, address, and phone number of your facility

For out-of-warranty repairs or spare parts orders, a purchase order (or credit card) number

For parts orders, the required spare or replacement part number(s)
Repairs
If your product requires warranty, extended warranty, or non-warranty repair service, call the nearest
Welch Allyn Technical Support Center. A representative will assist you in troubleshooting the problem and
will make every effort to solve it over the phone, avoiding potential unnecessary return.
If a return cannot be avoided, the representative will record all necessary information and will provide a
Return Material Authorization (RMA) number, as well as the appropriate return address. A Return Material
Authorization (RMA) number must be obtained prior to any return.
Welch Allyn does not accept returned products without an RMA.
Packing instructions
If you have to return goods for service, follow these recommended packing instructions:

Remove all hoses, cables, sensors, power cords, and ancillary products (as appropriate) before
packing, unless you suspect they are associated with the problem.

Wherever possible use the original shipping carton and packing materials.

Include a packing list and the Welch Allyn Return Material Authorization (RMA) number.
It is recommended that all returned goods be insured. Claims for loss or damage to the product must be
initiated by the sender.