Dell Inspiron 531s (Mid 2007) User Manual
Page 59
Solving Problems
59
C
HECK
THE
TELEPHONE
LINE
CONNECTION
—
C
HECK
THE
TELEPHONE
JACK
—
C
ONNECT
THE
MODEM
DIRECTLY
TO
THE
TELEPHONE
WALL
JACK
—
U
SE
A
DIFFERENT
TELEPHONE
LINE
—
• Verify that the telephone line is connected to the jack on the modem. (The jack
has either a green label or a connector-shaped icon next to it.)
• Ensure that you feel a click when you insert the telephone line connector into the
modem.
• Disconnect the telephone line from the modem and connect it to a telephone.
Listen for a dial tone.
• If you have other telephone devices sharing the line, such as an answering
machine, fax machine, surge protector, or line splitter, then bypass them and use
the telephone to connect the modem directly to the telephone wall jack. If you are
using a line that is 3 m (10 ft) or more in length, try a shorter one.
R
UN
THE
M
ODEM
H
ELPER
DIAGNOSTICS
—
Windows
®
XP:
Click Start
→ All Programs→ Modem Helper.
Windows Vista
®
:
Click Start
, point to All Programs, and then click Modem Helper. Follow the
instructions on the screen to identify and resolve modem problems. (Modem
Helper is not available on all computers.)
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