Dell Latitude D620 ATG - Manual (Page 94)

Turn the computer off — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for
at least 8 to 10 seconds until the computer turns off. Then restart your computer.
A program stops responding
A program crashes repeatedly
End the program —
1. Press simultaneously.
2. Click Task Manager.
3. Click the program that is no longer responding.
4. Click End Task.
Check the software documentation — If necessary, uninstall and then reinstall the program.
A program is designed for an earlier Microsoft
®
Windows® operating system
Run the Program Compatibility Wizard — The Program Compatibility Wizard configures a program so it runs in an environment similar to non-Windows XP
operating system environments.
1. Click the Start button, point to Programs® Accessories, and then click Program Compatibility Wizard.
2. In the welcome screen, click Next.
3. Follow the instructions on the screen.
A solid blue screen appears
Turn the computer off — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for
at least 8 to 10 seconds until the computer turns off. Then restart your computer.
Other software problems
Check the software documentation or contact the software manufacturer for troubleshooting information —
l Ensure that the program is compatible with the operating system installed on your computer.
l Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.
l Ensure that the program is installed and configured properly.
l Verify that the device drivers do not conflict with the program.
l If necessary, uninstall and then reinstall the program.
Back up your files immediately.
Use a virus-scanning program to check the hard drive, floppy disks, or CDs.
Save and close any open files or programs and shut down your computer through the Start menu.
NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.