E-flite J-3 Cub 25 ARF - Manual (Page 7)

Questions, Assistance, and Repairs
Your local hobby store and/or place of purchase cannot
provide warranty support or repair. Once assembly,
setup or use of the product has been started, you must
contact Horizon Hobby, Inc. directly. This will enable
Horizon to better answer your questions and service
you in the event that you may need any assistance.
Questions or Assistance
For questions or assistance, please direct your
email to [email protected], or call
877.504.0233 toll free to speak to a service technician.
Inspection or Repairs
If your product needs to be inspected or repaired, please
call for a Return Merchandise Authorization (RMA). Pack
the product securely using a shipping carton. Please note
that original boxes may be included, but are not designed
to withstand the rigors of shipping without additional
protection. Ship via a carrier that provides tracking and
insurance for lost or damaged parcels, as Horizon Hobby,
Inc. is not responsible for merchandise until it arrives and
is accepted at our facility. Include your complete name,
address, phone number where you can be reached
during business days, RMA number, and a brief summary
of the problem. Be sure your name, address, and RMA
number are clearly written on the shipping carton.
Warranty Inspection and Repairs
To receive warranty service, you must include your original
sales receipt verifying the proof-of-purchase date. Providing
warranty conditions have been met, your product will be
repaired or replaced free of charge. Repair or replacement
decisions are at the sole discretion of Horizon Hobby.