Warranty services – E-flite Hawker Sea Fury 480 ARF User Manual
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E-flite Hawker Sea Fury 480 ARF Assembly Manual
Warranty Services
QUESTIONS, ASSISTANCE, AND SERvICES
Your local hobby store and/or place of purchase
cannot provide warranty support or service. Once
assembly, setup or use of the Product has been started,
you must contact Horizon directly. This will enable
Horizon to better answer your questions and service
you in the event that you may need any assistance.
For questions or assistance, please direct your
email to [email protected], or call
877.504.0233 toll free to speak to a Product Support
representative. You may also find information on our
website at www.horizonhobby.com.
INSpECTION OR SERvICES
If this Product needs to be inspected or serviced, please
use the Horizon Online Service Request submission
process found on our website or call Horizon to obtain a
Return Merchandise Authorization (RMA) number. Pack
the Product securely using a shipping carton. Please
note that original boxes may be included, but are not
designed to withstand the rigors of shipping without
additional protection. Ship via a carrier that provides
tracking and insurance for lost or damaged parcels,
as Horizon is not responsible for merchandise until it
arrives and is accepted at our facility. An Online Service
Request is available at http://www.horizonhobby.
com under the Support tab. If you do not have internet
access, please contact Horizon Product Support to obtain
a RMA number along with instructions for submitting
your product for service. When calling Horizon, you will
be asked to provide your complete name, street address,
email address and phone number where you can be
reached during business hours. When sending product
into Horizon, please include your RMA number, a list of
the included items, and a brief summary of the problem.
A copy of your original sales receipt must be included
for warranty consideration. Be sure your name, address,
and RMA number are clearly written on the outside of
the shipping carton.
Notice: Do not ship Lipo batteries to Horizon. If you
have any issue with a Lipo battery, please contact
the appropriate Horizon product Support office.
WARRANTy REQUIREMENTS
For Warranty consideration, you must include your
original sales receipt verifying the proof-of-purchase
date. Provided warranty conditions have been met,
your Product will be serviced or replaced free of
charge. Service or replacement decisions are at the
sole discretion of Horizon.
NON-WARRANTy SERvICE
Should your service not be covered by warranty
service will be completed and payment will be
required without notification or estimate of the
expense unless the expense exceeds 50% of the
retail purchase cost. By submitting the item for service
you are agreeing to payment of the service without
notification. Service estimates are available upon
request. You must include this request with your item
submitted for service. Non-warranty service estimates
will be billed a minimum of ½ hour of labor. In
addition you will be billed for return freight. Horizon
accepts money orders and cashiers checks, as well as
Visa, MasterCard, American Express, and Discover
cards. By submitting any item to Horizon for service,
you are agreeing to Horizon’s Terms and Conditions
found on our website http://www.horizonhobby.com/
Service/Request/.
UNITED STATES
(Electronics and engines)
Horizon Service Center
4105 Fieldstone Rd
Champaign, Illinois
61822 USA
877-504-0233
Online Repair Request visit:
www.horizonhobby.com/service
(All other products)
Horizon Product Support
4105 Fieldstone Rd
Champaign, Illinois
61822 USA
877-504-0233
UNITED KINGDOM
Horizon Hobby Limited
Units 1-4 Ployters Rd
Staple Tye
Harlow, Essex
CM18 7NS
United Kingdom
+44 (0) 1279 641 097
GERMANy
Horizon Technischer Service
Christian-Junge-Straße 1
25337 Elmshorn, Germany
+49 4121 46199 66
FRANCE
Horizon Hobby SAS
14 Rue Gustave Eiffel
Zone d’Activité du Réveil Matin
91230 Montgeron
+33 (0) 1 60 47 44 70