Sensaphone 1400 - Manual (Page 109)

Appendix C: Troubleshooting
107
Cause
a) Rings Until Answer is incorrectly
programmed.
b) The 1400 is connected to an
incompatible telephone line.
Solution
Recheck programming of Rings Until
Answer. Refer to Chapter 5.
Some telephone systems will not
allow the telephone to ring beyond
4 rings. If your 1400’s Rings Until
Answer is set at more than 4 rings,
you may not be able to access the
unit. Try setting the Rings Until
Answer to less than 4 rings. If
this does not correct the problem,
it may indicate telephone line
incompatibility. In this case, try
connecting the 1400 to a standard,
residential telephone line.
Problem 2
The 1400 will not answer the telephone when called for a Status
Report or alarm acknowledgment.
Problem 3
The 1400 will not answer the telephone for Callback
Acknowledgment.
Cause
You did not allow the telephone
to ring 10 times. Note: If the TAD
(telephone answering device) is
disabled, the telephone rings ten times
before the 1400 answers. If the TAD
is enabled, you must call and let the
line ring once; hang up and call back
again within 30 seconds. The 1400
will answer on the first ring and
acknowledge the alarm.
Solution
When calling the 1400, and the TAD
is disabled, allow the telephone to ring
10 times. Refer to Chapter 5.