INFICON Sensistor ISH2000 Hydrogen Leak Detector - Manual (Page 53)

Hydrogen leak detector Sensistor ISH2000 - Operating Manual
OM-Sensistor ISH2000-EN-201304 53
EN
12 Support by INFICON
12.1 How To Contact INFICON
For Sales and Customer Service contact nearest INFICON Service Center. The address is
found on the website: www.inficon.com
If you are experiencing a problem with your instrument, please have the following
information readily available:
• The serial number and firmware version for your instrument,
• A description of your problem,
• An explanation of any corrective action that you may have already attempted, and the
exact wording of any error messages that you may have received.
12.2 Returning your instrument to INFICON
Please use the Product Return Form which was included with the product at delivery.
Do not return any component of your instrument to INFICON without first speaking with a
Customer Support Representative. You must obtain a Return Material Authorization (RMA)
number from the Customer Support Representative.
If you deliver a package to INFICON without an RMA number, your package will be held and
you will be contacted. This will result in delays in servicing your instrument.
Prior to being given an RMA number, you may be required to complete a Declaration Of
Contamination (DOC) form if your instrument has been exposed to process materials. DOC
forms must be approved by INFICON before an RMA number is issued. INFICON may require
that the instrument be sent to a designated decontamination facility, not to the factory.