Environmental Express AutoBlock II User Manual
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C) Properly pack* the AutoBlock in approved materials only*
D) Place a Purchase Order with Environmental Express for repair
* These elements are critical to a successful repair experience
1.4.4 Return Packing & Shipping
It is the responsibility of the laboratory to retain in good condition the original
crate and other packing material for a period no less than 90 days following
receipt of the AutoBlock. If the original shipping container is not available, a new
shipping container must be purchased from Environmental Express prior to
shipment. Shipping charges and insurance from your lab to Environmental
Express, and return shipping charges via standard trucking line will be the
responsibility of the lab except for approved 90-Day Warranty claims.
1.4.5 Inspection upon Receipt
Upon receipt, Environmental Express will inspect, repair and return the unit in a
timely manner, and bear associated costs covered by warranty, if any applies.
However, if it is determined by Environmental Express that the damage to the
AutoBlock was caused by negligence or improper use or improper
packaging/shipment, no warranty shall apply. In such case, reasonable and
customary repair charges will apply including freight and insurance costs to and
from the laboratory.
1.4.6 Additional Information & Help
If you have any questions or concerns do not hesitate to pick up the phone and
call 1-800-343-5319 or outside the US, 843-881-6560. Standard hours of
operation are 8:30am to 5:30pm EST- Monday through Friday excluding a few
holidays. You can email questions to
at any point. Please
include your name, company and telephone number. A technical service
representative will respond as quickly as possible. This manual addresses issues
normally seen in the field. Remember the PDA has many help screens for
additional information.