Environmental Express AutoBlock II - Manual (Page 5)

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1.3.4 Charges Not Covered by Warranty
Failure to retain the Original Shipping Crate and all other packaging
materials for at least 90 days could result in additional charges should
repairs prove necessary.
Failure to adhere to AutoBlock maintenance instructions and requirements
can void all warranties and result in damage to the AutoBlock, loss of
samples, and create repair issues not covered by the Warranty.
See Section 8
for maintenance instructions.
1.3.5 How the Warranty Works
Upon receipt of the unit it is the laboratory’s responsibility to inventory all parts
and immediately notify Environmental Express of any suspected defects or
missing parts. If during the first 90 days following the original ship date the unit
malfunctions, a telephone call to troubleshoot the issue must be initiated by the
laboratory. If it is deemed by the technical staff of Environmental Express that the
problem cannot be fixed by the lab, and that the failure occurred during normal
and accepted laboratory operations, then a written Return Authorization form and
number will be issued by Environmental Express. And the AutoBlock will be
returned to Environmental Express in its original shipping container.
1.4 Repair
If your system requires attention beyond basic maintenance, please follow the
guidelines below. Failure to do so could result in loss of warranty protection and
increased charges.
1.4.1 Repair Approval
Any attempt by laboratory personnel to repair the AutoBlock without first
obtaining Environmental Express’ written consent may void all or part of the
Warranty, expressed or implied.
Call 1-800-343-5319 to obtain approval before
beginning any repair work.
1.4.2 In-Lab Troubleshooting & Repairs
The AutoBlock has been engineered so that mechanically minded laboratory
personnel can perform most troubleshooting, repairs and tests. Technical
assistance in such circumstances is always provided over the phone (or via email,
fax, etc…) by Environmental Express, whether the AutoBlock is in or out of the
Warranty periods. There is no charge for this assistance. The AutoBlock is
component based, making most repairs quick and painless.
1.4.3 Repair by Manufacturer
In the unlikely event that the unit must be returned to the manufacturer, it is the
lab’s responsibility to:
A) Obtain a Return Authorization form and number
B) Coordinate shipment and insurance with Environmental Express