Eppendorf BioSpectrometer basic - Manual (Page 76)

Troubleshooting
Eppendorf BioSpectrometer
® basic
English (EN)
76
9.2 Error messages
You can exit device displays with error messages using the [OK] softkey.
System errors require an evaluation by the Technical Service. These errors are shown in English (System
error …). Please contact Technical Service in these cases. Other error messages, for which you can carry
out troubleshooting measures, are illustrated in the table below.
Problem Cause Solution
Self test failed. • Cuvette shaft cover was open during
self test.
• The cuvette shaft was not empty
during the self test.
 Repeat the self test with empty
cuvette shaft and the cuvette shaft
cover closed.
• Device is faulty.  Contact Eppendorf Service.
File export failed. During data export:
• USB stick improperly formatted or
faulty.
• USB stick removed from the device
too early (during the export).
 Reformat or replace the USB stick.
 Reconnect the USB stick and repeat
the export.
Failed to initialize
printer. • Printer not connected or switched off.
• Printer not configured correctly.
 Connect the printer and switch it on.
 Reconfigure the printer.
For a correct configuration of the printer
settings refer to the installation
description (see
Connecting the printer on
p. 17).
Blank
measurement: An
intensity on a pixel
that influences the
main, auxiliary or
scan wavelength is
too low. • The absorbance of the blank solution
used for the blank measurement is too
high.
• Incorrect or turbid blank solution.
• For scans: Wavelength range is too
large, because the sample is very
strongly absorbed in part of the
wavelength range.
 Check the blank solution and
remeasure the blank if required.
 For scans: Match the wavelength
range to the sample spectrum.
The entered name
is not valid. • Error when entering the name.
Different causes are possible. For the
precise cause please see the
information in the help box.
 See information in the help box.
A method (or
folder, dye, protein,
nucleic acid, or
unit) with this name
already exists. • The name under which the method
was saved has already been used for a
different method in the same folder.
• The message also appears after
editing names already given to a
folder or to a nucleic acid (dye,
protein, concentration unit) (under
General Method Parameter).
 Assign a different name.