Apple AppleCare Protection Plan for iPad - Manual (Page 13)

13 English
many Covered Equipment parts, allowing you to service your own product. If DIY parts
service is available in the circumstances, the following process will apply.
(a) Service where Apple requires return of the replaced product or part. Apple may
require a credit card authorization as security for the retail price of the replacement
product or part and applicable shipping costs. If you are unable to provide credit
card authorization, service may not be available to you and Apple will offer
alternative arrangements for service. Apple will ship a replacement product or
part to you with installation instructions, if applicable, and any requirements for
the return of the replaced product or part. If you follow the instructions, Apple will
cancel the credit card authorization, so you will not be charged for the product
or part and shipping to and from your location. If you fail to return the replaced
product or part as instructed or return a replaced product or part that is ineligible
for service, Apple will charge the credit card for the authorized amount.
(b) Service where Apple does not require return of the replaced product or part. Apple will
ship you free of charge a replacement product or part accompanied by instructions
on installation, if applicable, and any requirements for the disposal of the replaced
product or part.
(c) Apple is not responsible for any labor costs you incur relating to express replacement
or DIY parts service. Should you require further assistance, call Apple at the
telephone number listed in the Getting Started Guide.
6.2 Apple reserves the right to change the method by which Apple may provide repair or
replacement service to you, and your Covered Equipment’s eligibility to receive a particular
method of service. Service will be limited to the options available in the country where
service is requested. Service options, parts availability and response times may vary according
to country. You may be responsible for shipping and handling charges if the Covered
Equipment cannot be serviced in the country it is in. If you seek service in a country that is
not the country of purchase, you will comply with all applicable import and export laws and
regulations and be responsible for all custom duties, V.A.T. and other associated taxes and
charges. For international service, Apple may repair or exchange defective products and
parts with comparable products and parts that comply with local standards.