Apple AppleCare Protection Plan for iPad - Manual (Page 12)

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(iv) Your use of a computer or operating system that is unrelated to Consumer Software
or connectivity issues with the Covered Equipment;
(v) Apple software other than the iOS or Consumer Software, as covered under the Plan;
(vi) iOS software or any Apple-branded software designated as “beta”, “prerelease,” or
“preview” or similarly labeled software; or
(vii) Damage to, or loss of any software or data residing or recorded on the Covered
Equipment. Recovery and reinstallation of software programs and user data are
not covered under this Plan.
5. How to Obtain Service and Support?
You may obtain hardware services and technical support by accessing the Apple website
(www.apple.com/support/country) or by calling Apple at the telephone number listed in the
Getting Started Guide. If calling, an Apple technical support representative will answer, request your
Plan Agreement Number or Covered Equipment serial number, before providing assistance. Keep
your Plan Confirmation document and the original sales receipt for your Covered Equipment and
your Plan, as it will be required if there is any question as to your product’s eligibility for coverage.
6. Hardware Service Options.
6.1 Apple will provide hardware services through one or more of the following options:
(i) Carry-in service. Return the Covered Equipment to an Apple-owned retail store or an AASP
location offering carry-in service. Service will be performed at the location, or the store
may send the Covered Equipment to an Apple repair service (“ARS”) location to be
repaired or replaced. Once you are notified that service is complete, you will promptly
retrieve the Covered Equipment.
(ii) Mail-in service. If Apple determines that your Covered Equipment is eligible for mail-in
service, Apple will send you prepaid way bills (and if you no longer have the original
packaging, Apple may send you packaging material) and you will ship the Covered
Equipment to an ARS location in accordance with Apple’s instructions. Once service is
complete, the ARS location will return the Covered Equipment or a replacement product
to you. Apple will pay for shipping to and from your location if all instructions are followed.
(iii) Express replacement or do-it-yourself (“DIY”) parts service. Express replacement is
available for certain Covered Equipment products, and DIY parts service is available for