Apple Remote Access MultiPort Server - Manual (Page 98)

Information displayed by Remote Access Manager appears to be incorrect. For instance, a
User information window shows that the user has access but he or she does not.
m Close and reopen the Remote Access Manager window to be sure it is up
to date.
A user you previously registered has disappeared, and you are running AppleShare File
Server software on the same machine as the Remote Access MultiPort Server.
m The AppleShare Admin application and Remote Access Manager both use
the same user list. Therefore, changes made to the list affect users of both
applications. For example, if you delete an AppleShare user, that user will
be unable to use Remote Access.
A port is selected in the Port Configuration window but the Turn On button is disabled.
m If the port configuration displayed in the Port Configuration window indicates
“No Access,” open the port and change that access.
A modem script installed in the Extensions Folder on a client machine does not appear
in the Modem pop-up menu in the Remote Access Setup window.
m Contact the modem manufacturer to make sure the modem script is compatible
with Apple Remote Access. Modem scripts for other applications will not
work with Remote Access.
Some features of a modem, such as manual dialing, do not work.
m Contact the modem manufacturer to be sure the modem script has been
upgraded to support the new features available with Apple Remote Access
version 2.
On server startup, the server reports that the server log is corrupted.
m This can happen if the server is shut down unexpectedly. To solve the
problem, drag the Remote Access Log file from the Preferences folder to
the Trash. Restart the computer. This creates a new log file. Note that the
Trash cannot be emptied until after restart.
98 Appendix / Troubleshooting