5 equipment returns, Quipment, Eturns – BNC 835 User Manual User Manual
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Berkeley Nucleonics Corporation 2955 Kerner Blvd., San Rafael, CA 94901
Phone: 415-453-9955, Fax: 415-453-9956, Email: [email protected], Web: www.berkeleynucleonics.com
products that prove to be defective during the warranty period, provided they are returned to Berkeley
Nucleonics and provided the preventative maintenance procedures are followed. Repairs necessitated
by misuse of the product are not covered by this warranty. No other warranties are expressed or
implied, including but not limited to implied warranties of merchantability and fitness for a particular
purpose. Berkeley Nucleonics is not liable for consequential damages.
The warranty on the internal rechargeable batteries (option B3) is one year from the date of shipment.
Battery replacement is available through Berkeley Nucleonics and its distributors.
8.5 Equipment Returns
For instruments requiring service, either in or out of warranty, contact your local distributor or Berkeley
Nucleonics Customer Service Department at the address given below for pricing and instructions
before returning your instrument.
When you call, be sure to have the following information available:
• Model number.
• Serial number.
• Full description of the failure condition.
Note: Model and serial number can be found on the rear of the instrument, next to the power plug.
You will get a Return Merchandise Authorization (RMA) number from Berkeley Nucleonics, please put
it on the outside of the package.
Instruments that are eligible for in-warranty repair will be returned prepaid to the customer. For all
other situations the customer is responsible for all shipping charges. An evaluation fee may be
charged for processing units that are found to have no functional or performance defects.
For out of warranty instruments, Berkeley Nucleonics will provide an estimate for the cost of repair.
Customer approval of the charges will be required before repairs can be made. For units deemed to
be beyond repair, or in situations where the customer declines to authorize repair, an evaluation
charge may be assessed by Berkeley Nucleonics.