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Dvd super multi drive, Dvd super multi drive -12 – Toshiba Tecra A4 (PTA40) User Manual

Page 162

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9-12

User’s Manual

Troubleshooting

DVD Super Multi drive

For more information, refer to Chapter 4,

Operating Basics

.

Problem

Procedure

You cannot access a

CD/DVD in the drive

Make sure the drive

s drawer is securely closed.

Press gently until it clicks into place.

Open the drawer and make sure the CD/DVD is

properly seated. It should lie flat with the label

facing up.

A foreign object in the drawer could block laser

light from reading the CD or DVD. Make sure

there is no obstruction. Remove any foreign

object.

Check whether the DVD is dirty. If it is, wipe it

with a clean cloth dipped in water or a neutral
cleaner. See the

Media care

section in Chapter 4

for details on cleaning.

Some CD/DVDs run

correctly, but others

do not

The software or hardware configuration may be

causing a problem. Make sure the hardware
configuration matches your software

s needs.

Check the CD/DVD

s documentation.

Check the type of DVD/CD you are using.

The drive supports:
DVD-ROM: DVD-ROM, DVD-Video
CD-ROM: CD-DA, CD-Text, Photo CD (single/

multi-session), CD-ROM Mode 1,

Mode 2, CD-ROMXA Mode 2

(Form1, Form2), Enhanced CD

(CD-EXTRA), CD-G (Audio CD

only)

Check the region code on the DVD. It must

match that on the CD-RW/DVD-ROM drive.
Region codes are listed in the

Optical Media

drive

section in Chapter 2,

The Grand Tour

.