Konica Minolta magicolor plus - Manual (Page 34)

E-34
Troubleshooting
Please check the following matters before making a request for servicing.
Condition Please Check
Pressing the ON/Standby button does
not switch on the power.
• Check whether the cable of the AC power adapter is disconnected from
the DC connector of the Captureboard or the wall outlet. (Unplug the AC
power cable from the outlet, wait several seconds and then plug it back
into the outlet again.)
Writing on the sheet is not erased with
the eraser. • Is a marker other than a dedicated marker being used?
• Is an eraser other than a dedicated eraser being used?
• Has a soiled eraser been used on the erased surface?
(Wring the water out of a moistened cloth and wipe carefully. Also, replace
the sponge with a new one and use the eraser.)
Portions of writing or lines are not printed
or stored in memory. • Portions of blurred characters or thin lines may not be printed or stored in
USB memory.
• Change Density setting to “Dark”.
The copy is soiled.
(The image data is dirty at the time of
printing, USB memory storage, or per-
sonal computer saving.) • Is there a lot of marker refuse adhering to the sheet?
(When soiled, moisten a soft cloth with water, wring well, and wipe the
sheet in a stroking manner.)
The black ink mixes into other color in the
case of Color Mode. • Check the density indicator, and select standard density if the setting is
darker.
When the Captureboard and PC are con-
nected, the supplied utility program does
not operate after installation of the USB
driver • Has the USB driver in the CD-ROM been properly registered in the device
manager? (An exclamation mark (!) will be affixed if it has not been regis-
tered.) (If not registered, delete the USB driver and reinstall it.)
(Uninstall the Captureboard software and then install it again.)
When the Captureboard and PC are con-
nected, the PC does not recognize the
Captureboard • Check whether the Captureboard is in an operable condition, and whether
the USB cable is connected properly.
• Is the Captureboard connected to the PC via a USB hub?
(Connect the Captureboard directly to the USB port of the PC.)
* If the problem persists, please contact your nearby PLUS Vision sales office, dealer, or store.
Captureboard Related