Muxlab Active VGA Managed System - Manual (Page 27)

© MuxLab Inc. Active VGA Managed Dispatcher Installation Guide
Page 27
Warranty Periods
Any product found to be defective within three (3) months of invoice, including one (1) month shelf
life, may be returned for replacement by a new unit or a satisfactory repair within one (1) month of
having been received by MuxLab. The customer must provide MuxLab with the serial number and
proof of purchase of the defective unit being returned. All RMAs issued are subject to inspection by
MuxLab, and will be returned to the customer if not properly packaged – units must be returned in
their original container or equivalent. MuxLab will not accept any such product for repair without
an authorization for its Technical Support department and without an RMA number issued by
MuxLab’s Customer Service department. For credit and replacement RMAs, the customer will be
liable to pay the replacement invoice if defective products are not returned.
Products More than Six Months Old, Including Shelf Life
The defective unit must be returned prepaid to MuxLab, and the unit will be repaired. If repairing the
unit is not possible, it will be replaced by an equivalent unit and returned to the customer within one
(1) month of having been received by MuxLab. There is no charge for repair (parts and labor) during
the full warranty period.
Products Defective and Not Under Warranty
MuxLab’s policy is to repair and return any defective MuxLab products that are no longer under
warranty. An amount of 25% of the unit’s published list price at the time of purchase will be
charged. The customer must issue a purchase order in order to cover repair costs.
Each unit will be returned to the customer within one (1) month of having been received by MuxLab.
The defective unit must be returned prepaid to MuxLab. The repaired unit will be returned to the
customer FOB MuxLab. The repaired unit has a 90-day warranty.