Isochem rgt factory service policy, Copyright – Pulsafeeder Isochem RGT IOM User Manual

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ISOCHEM RGT FACTORY SERVICE POLICY

If you are experiencing a problem with your Isochem pump, first review the troubleshooting guide. If
the problem is not covered or cannot be solved, please contact your local authorized Sales
Representative or our Technical Service Department at (585) 292-8000 for further assistance.

Trained individuals are available to diagnose your problem and arrange a solution. Solutions may
include purchasing a replacement unit or returning the pump to the factory for inspection and repair.
All returns require a Return Material Authorization (RMA) number to be issued by Pulsafeeder.
Replacements purchased under a possible warranty situation may be credited after an examination of
the original equipment by Pulsafeeder personnel.

All components may be purchased for field replacement. Refer to the appropriate IOM section for
more information and part numbers. Parts purchased to correct a warranty issue may be credited after
examination of the original parts by Pulsafeeder personnel. Parts returned for warranty consideration
that test satisfactorily, will be sent back to the originator via freight collect.

Any field modifications will void the Pulsafeeder warranty. Out-of-warranty repairs will be
subject to Pulsafeeder's standard bench fees and testing costs associated with replacement
components.

Copyright

Information in this document is subject to change without notice. No part of this publication may be
reproduced, stored in a retrieval system or transmitted in any form or any means electronic or mechanical,
including photocopying and recording for any purpose other than the purchaser’s personal use without the
written permission of Pulsafeeder.