Avaya INDeX 2030 - Manual (Page 33)

Using Soft DSS Keys Manager-Secretary Working – Page 33
Manager-Secretary Working
Using Soft DSS Keys
The INDeX system supports a range of functions for users who work together, i.e.
regularly call and transfer calls between each other. This is called "Manager-
Secretary working". These functions can be set-up under the four Display Keys to
provide Soft DSS working (see page 31 for set-up details).
The Soft DSS keys displays the name of another extension. The adjacent display
key allows you to make calls to that extension plus other features. The display key's
-symbol acts as a busy lamp to show the extension's status.
Soft DSS has two modes. In half-line mode you can set 4 Soft DSS keys. In full-line
mode you can only set 2 keys but these can display more details and functions.
Soft DSS Key Display
After setting up a Soft DSS key, the -symbol next to the extension's name shows
its status, e.g.
Off = Extension is free.
Flashing = Extension is ringing.
On = The extension is busy.
In full-line mode, the display also shows when an extension is on DIVERT or NO
CALLS.
Set to No Calls, no divert all set.
Set to No Calls, diverting to 204.
Set to Divert All, diverting to 204.
Making Calls
The -symbol next to the Soft DSS extension name is solid when busy, flashes
when ringing and not shown if free.
To make a call using a Soft DSS key:
1. Press the display key next to the extension name. The Soft DSS usage setting of
your phone and the phone called determine what type of call occurs (see page
32).
2. If the extension is busy, the phone displays the same options as for normal calls
(see page 13).
INDeX 10.0 2030/50/60 User's Guide Manager-Secretary Working – Page 33
38DHB0002UKFN Issue 2 (07/2002) Using Soft DSS Keys