Avaya INDeX 2030 - Manual (Page 20)

Page 20 - Transfer, Park & Hold Calls Transferring Calls
Transfer, Park & Hold Calls
Transferring Calls
You can transfer a call to an extension that is ringing or giving busy tone. If the call
waits unanswered for too long, it may recall to your extension.
To transfer a call using hold:
1. Press HOLD to hold your current call.
2. Dial the extension to which you want to transfer the call.
• Announced transfer: Wait to be answered.
If unanswered, press HOLD to retrieve to the first call.
If okay to transfer, press ANSWER/RELEASE.
If not okay to transfer and you clear down first, press SCROLL , CLEAR
and then HOLD to retrieve the first call.
If not okay to transfer and called party clears down first, then press HOLD to
retrieve the first call.
• Unannounced transfer: Press ANSWER/RELEASE immediately (even if
you hear ringing or busy tone).
To transfer a call using dial ahead:
1. Whilst still connected to the other party, either dial the number of the other
extension or press HOLD and use the Directory feature (see page 10).
2. If the display shows FREE, press ANSWER/RELEASE to transfer, otherwise
press CANCEL.
To transfer an external call using park:
1. Press PARK to park the current call. Note the line number of the call and give
this to the person whom you want to unpark the call (e.g. by calling or paging
them).
Holding Calls
Only the extension that holds a call can retrieve it unless they transfer the call. When
you hold a call, your phone shows its details on the right of the display and the caller
hears music (if installed). You can only hold one call.
To hold a call:
1. Press HOLD (Pressing ANSWER/RELEASE now or replacing the handset parks
the call, see page 21).
2. Retrieve the call by pressing HOLD again or make another call (enquiry call) and
then:
3. Press the -symbol (if shown) opposite the name to switch the display between
the current and the held call details.
• To switch between calls, press HOLD.
• To conference, press CONFER (see page 15)
• To transfer the held call, press ANSWER/RELEASE.
Page 20 - Transfer, Park & Hold Calls INDeX 10.0 2030/50/60 User's Guide
Transferring Calls 38DHB0002UKFN Issue 2 (07/2002)