Contacting allied telesis, Online support, Email and telephone support – Allied Telesis AT-PC232/POE User Manual
Page 14: Returning products, For sales or corporate information, Warranty, Management software updates
Preface
14
Contacting Allied Telesis
This section provides Allied Telesis contact information for technical
support as well as sales or corporate information.
Online Support
You can request technical support online by accessing the Allied Telesis
Knowledge Base from the following web site:
www.alliedtelesis.com/support. You can use the Knowledge Base to
submit questions to our technical support staff and review answers to
previously asked questions.
Email and
Telephone
Support
For Technical Support via email or telephone, refer to the Allied Telesis
web site: www.alliedtelesis.com. Select your country from the list
displayed on the website. Then select the appropriate menu tab.
Returning
Products
Products for return or repair must first be assigned a Return Materials
Authorization (RMA) number. A product sent to Allied Telesis without a
RMA number will be returned to the sender at the sender’s expense.
To obtain an RMA number, contact the Allied Telesis Technical Support
group at our web site: www.alliedtelesis.com/support/rma. Select your
country from the list displayed on the website. Then select the appropriate
menu tab.
For Sales or
Corporate
Information
You can contact Allied Telesis for sales or corporate information at our
web site: www.alliedtelesis.com. Select your country from the list
displayed on the website. Then select the appropriate menu tab.
Warranty
The AT-PC232/POE has a Five Year Warranty. Go to
www.alliedtelesis.com/warranty for the specific terms and conditions of
the warranty and for warranty registration.
Management
Software Updates
New releases of management software for our managed products are
available from the following Internet sites:
Allied Telesis web site:
Allied Telesis FTP server: ftp://ftp.alliedtelesis.com
You must have FTP client software and log in to the server to access the
Allied Telesis FTP server from your workstation’s command prompt. The
user name is “anonymous” and the password is your email address.