Samsung SCH-I920DAAVZW - Manual (Page 62)

62
ASSIST
ANCE
Assistance
Loss or Theft
If your wireless device is lost or stolen, please contact
Customer Service at 1-800-922-0204 to suspend your
service. If your wireless device is malfunctioning, please
bring it to a Verizon Wireless Communications Store.
Toll-Free Calls and Emergency Services
Calls to 800, 855, 866, 877 and 888 numbers are toll-free,
but airtime charges do apply. Calls to Verizon Wireless
Customer Service and emergency calls (911) are toll- and
airtime-free.
Fraud Prevention
Verizon Wireless wants to protect your privacy and
works hard to prevent unauthorized phone usage or
fraud. Wireless device numbers and calls are capable
of being intercepted by someone with specialized
equipment. We use antifraud technology to make
fraudulent calling very difficult, particularly on digital
calls.
• Report a lost or stolen wireless device to the police
and Verizon Wireless immediately.
• Never leave your wireless device unattended,
especially in your office or car.
• When not in use, lock the wireless device using your
lock code.
• Review your bill and report any suspicious calling
activity. If we conclude that the calls are fraudulent,
you will not be held responsible for the charges.
• Record your wireless device’s electronic serial
number in the back of this guide and keep it safe.
• Have your wireless device serviced only at a Verizon
Wireless Communications Store or by an authorized
agent, retailer, manufacturer’s service center or other
repair center.