Assistance – Samsung SCH-I920DAAVZW User Manual

Page 58

ASSIST

ANCE

Assistance

Customer Service assistance
Customer Service Representatives are also available

at your local Verizon Wireless Communications Store

during normal business hours. For Customer Service,

call 1-800-922-0204 (toll-free in the U.S., 6 a.m.–11

p.m.).
Warranty replacements
Experiencing problems with your handset? Call us at

1-866-406-5154 from a landline phone. If we’re unable

to resolve the issue and it’s due to a manufacturing

defect within the first year of ownership, we’ll send a

replacement device right to your door for free.
Address or account changes
It’s important that we have your most current

information so we’re able to reach you for any reason.

There are 3 ways to update your information:
• Online—Go to verizonwireless.com/contactus and

follow these instructions:

Select the appropriate choice from the dropdown

menu in the Send an Email section.

Fill out the online form.

Select Topic and Subtopic from the dropdown

menu.

Hit Send to submit email.

• U.S. Mail—Use the change-of-address form on the

back of your bill.

• Telephone—Call Customer Service at 1-800-922-

0204 from any phone (toll-free in the U.S.) or

611

and Send from your wireless device (airtime-free).

Billing options
Your service comes with a streamlined bill that you’ll

receive each month at no additional cost. Your bill

includes all applicable charges, but will not contain any

call details (e.g., date, time, and wireless device number

called).
Detailed billing
Call details are available for free online at

verizonwireless.com under My Verizon. A monthly fee

applies to receive call details on your paper bill.