Samsung SC-HMX20C-XAA - Manual (Page 130)

118_ English
Connecting to a computer
Symptom Explanation/Solution
The computer does not recognize
your HD camcorder.
• Disconnect the USB cable from the computer and camcorder, restart
the computer, then connect it again correctly.
Cannot play a movie file properly on
a PC.
• A video codec is needed to play the file recorded on your HD
camcorder. Install the software provided with your camcorder.
pages 95-96 Please install by using the software CD that came with
this camcorder. We do not guarantee compatibility for different CD
versions.
• Make sure you insert the connector in the correct direction, and connect
the USB cable to the USB jack on your camcorder firmly.
• Disconnect the cable from the computer and camcorder, restart the
computer. Connect it again properly.
Cannot use the provided software
(DVD Suite) on a Macintosh
computer.
• On a Macintosh computer, you can also transfer data by connecting
the USB cable, but the provided CyberLink DVD Suite software is not
Macintosh-compliant.
• This HD camcorder is recognized as a removable storage device on the
Macintosh computer with Mac OS 10.3.6 or higher that supports High
Speed USB standards.
DVD Suite does not function
properly.
• Exit the DVD Suite program, and restart the Windows computer.
The image or sound on your
camcorder is not played on your
computer properly.
• Movie playback or sound may stop temporarily depending on your
computer. The movie or sound copied to your computer is not affected.
• If your camcorder is connected to a computer that does not support Hi-
speed USB (USB2.0), the image or sound may not be played correctly.
The image and sound is copied to your computer are not affected.
The playback screen is paused or
distorted.
• Check the system requirements to play a movie. page 94
• Exit other all applications running on the current computer.
• If a recorded movie is played on your camcorder connected to a
computer, the image may not play smoothly, depending on the transfer
speed. Please copy the file to your PC, and then play it back.
troubleshooting