Actron KAL9620A - Manual (Page 25)

9620 Professional OBD II Scan Tool 25
Section 4: Help and Troubleshooting Tips
4.1 How to Use Help
The tester contains Help for specific screens,
functions, and error messages. Help is available
when Help symbol (|) appears in upper right-
hand corner of display.
To enter Help, press HELP key. Help screens
are in CAPITAL LETTERS to remind viewing Help screens, not screens associated with
a function. If Help message is longer than one screen, then use UP and DOWN arrow
keys to page through message. The symbols ([ and ]) indicate the direction available.
To exit Help and return to the screen you where Help was entered, press the BACK key.
4.2 Scan Tool Problems
If scan tool fails to power up, link to vehicle, pass Tool Self-Tests, or function properly,
then try following Troubleshooting Tips. If these tips fail to resolve problem, contact
Actron Technical Support at 1-800-228-7667 (8:00 - 6:00 EST Monday - Friday). Be
prepared to provide scan tool’s Software ID.
4.2.1 Scan Tool does not power up:
• Check OBD II connector for power and ground. If no power, check fuse if appli-
cable.
• Verify vehicle’s battery is at least 8 volts.
• Unplug and plug back in the Data Link Connector (DLC) to verify connector is
properly seated to vehicle connector.
• If scan tool is being powered from an AC/DC 110V to 12V adapter, make sure AC
outlet has power.
4.2.2 Scan Tool does not “Link” with vehicle:
• Make sure cable is correctly connected to DLC. Unplug the DLC adapter from
vehicle and plug back to verify connection.
• Verify ignition key is ON — not in ACCESSORIES position.
• Cycle ignition key OFF for 10 seconds, then ON to reset PCM.
• Inspect DLC adapter and computer module connectors for cracked, bent,
corroded or recessed pins, and for any substance that could prevent a good
electrical connection.
• In vehicle, verify continuity exists between DLC and computer module. In extreme
cases, broken wire(s) may exist.
• Check vehicle computer module for a blown fuse. Refer to vehicle service manual
for fuse location.
• Make sure computer module is grounded to vehicle. If the computer module is
grounded to vehicle, then thoroughly clean connection and apply a conductive
grease to mating surfaces.
• The vehicle computer module may be defective. Refer to applicable vehicle
service manual for test procedures and diagnostic flowcharts.
Operating Error. |
Check Connections!
Try Again?
No
SCANTOOL CAN NOT
COMMUNICATE WITH
VEHICLE. CHECK THE [
FOLLOWING:
1.IGNITION KEY ON?
2.HOOKUP TO VEHICLE ]
TEST CONNECTOR OK? [
3.EMISSIONS LABEL