Telenav for Boost Mobile Supported Devices: v6.2 for BlackBerry - Manual (Page 53)

© 2012 Telenav, Inc. Page 53 of 58
I have recently changed phone numbers. How do I move my subscription over to my new phone number?
Contact your carrier to change the phone number.
How do I reinstall the application on my device?
Contact your carrier to obtain the latest build for Telenav GPS Navigator.
How often are your maps updated?
Our maps are updated quarterly.
I noticed there are stars next to some restaurants I have viewed or saved. How is popularity rated?
Popularity is calculated by the user-generated ratings, averaged by considering the scores of the ratings and the number
of users that have rated the location. A location accrues points based on how many stars it is given by Telenav GPS
Navigator users. When a location consistently achieves above-average ratings, its popularity count increases. Negative
ratings lower the popularity count of the location.
How long are ratings kept?
Ratings expire after two years.
Telenav GPS Navigator is freezing up on me. How do I fix this?
If Telenav GPS Navigator is freezing, power your device off for about 20 seconds before turning it back on. Once you’ve
done this, try launching Telenav GPS Navigator again. If you are still experiencing issues, please contact your carrier.
The application sometimes freezes on the splash screen. How can I fix this?
You can fix application freezing on the splash screen by changing the application permissions to allow for “Connections,
Interactions, and User Data.” Follow the instructions on page
51 to adjust permission settings.
If for some reason the application is still freezing on the splash screen, please remove and re-install the application on
your device.
Why can’t I change permission settings on my device?
If a device is on a BlackBerry Enterprise Server, you will usually not be able to change permission settings due to the
restrictions set by your company or administrator. If you get a prompt upon launching the application that permission
settings need to be changed, please contact your company’s IT administrator so that they can make these changes to
the BlackBerry Enterprise Server.