Faqs – Telenav for Verizon Supported Devices: v5.5 for BlackBerry Tour User Manual

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Unable to generate a route

TeleNav GPS Navigator could not generate a route between the two endpoints of the route. This may be a
temporary error if you have a weak GPS signal when establishing the origin, but may be due to errors in the map
data in the area around the destination.

Unable to login

Someone may be fraudulently using your account. You will need to change your PIN and attempt to log in again.

Unable to reach TeleNav server

You may see this message for several different reasons: a) your data plan is not active, b) your WIX services are
not enabled, c) you are outside of coverage, d) the data network is currently experiencing difficulties, or
e) the TeleNav server is not acknowledging your phone’s attempt to communicate.

You should call your wireless carrier’s Customer Support

see if it is items a through d, or TeleNav Customer Care

at 1-888-353-6284 to see if it is item e.

Your account has expired

You do not have a valid TeleNav GPS Navigator account. Order TeleNav GPS Navigator by calling TeleNav GPS
Navigator Customer Support at 1-888-353-6284.

18. FAQs

Why do I need the carrier’s data service?

The data plan allows you to access nationwide routes, maps, and Directory content from the TeleNav GPS
Navigator servers using the data communication features of your phone. These services are different from your
cellular airtime. To order a data plan from your wireless carrier, please contact their customer support directly.

How long after I apply for the data service until I can use my TeleNav system?

Generally, it takes until the following business morning before the data services are fully provisioned. If you already
have data services, it should be no more than 4 hours before an added TeleNav plan is active.

Does TeleNav GPS Navigator use up my voice plan minutes?

TeleNav GPS Navigator uses data to provide its navigation functions. Using data does not use any of your voice
minutes. However, calling the Voice Address Input System does use about 75 seconds per address entered. The
Voice Call feature internal to the TeleNav GPS Navigator application also uses voice minutes.

How do I increase or decrease the voice prompt volume and control the backlighting?

The backlight and speaker volume levels can be controlled from within TeleNav’s Share & More >> Preferences >>
Navigation menu. Speaker volume can also be controlled with the volume buttons on the right-hand side of the
device. If the speaker volume is set to at least mid-range and you are still not receiving audio prompts, verify that
your device profile is not set to vibrate or quiet. To change your profile settings, highlight the Profiles icon on the
BlackBerry Main Menu (it looks like a loudspeaker) and press the trackball.

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