Error conditions – Telenav for Verizon Supported Devices: v5.5 for BlackBerry Tour User Manual

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• Enable or disable emails from TeleNav, including marketing emails and Commute Alerts.

If you need to migrate your TeleNav account to a different phone number, please call TeleNav Customer Care at
1-888-353-6284. For security reasons, you cannot perform this change unassisted.

17. Error Conditions

Account cancelled or Account not found

You do not have a valid TeleNav GPS Navigator account. Contact TeleNav GPS Navigator Customer Care at
1-888-353-6284.

GPS signal weak, Cannot get GPS signal, or No GPS data

Move to an area where your device has a clearer view of the sky and can still connect with your device. Please
note that some car windshields that have heat-reflective coatings may reduce the quality of the GPS signal. Your
device should announce when you have adequate GPS signal again.

Invalid login

Your PIN is a 4-digit number that you assign. If you forgot your PIN, contact TeleNav GPS Navigator Customer
Care at 1-888-353-6284.

Low battery

The GPS will not work if the device’s battery charge level is below about 15%. Starting with a freshly charged
standard battery, we have used TeleNav for around 4 hours before it became necessary to connect the charging
cable. If you get a low battery warning, connect a charging cable as soon as possible. In some cases, you may
need to wait a while for the battery to become sufficiently charged so that the GPS receiver will work.

Password needs 4 digits or Please input password

You must provide a four digit personal identification number (PIN) to log into TeleNav GPS Navigator.

Network signal weak

If the carrier network signal is weak, move to an area where reception is better and try the function that requires
network access again.

TeleNav GPS Navigator encountered an error

TeleNav GPS Navigator is having technical problems with the specific request that you made. This can be due to
an address that it cannot find, or mapping data that does not allow routing from where you are to where you want to
go. In this case, try to use a nearby address.

TeleNav GPS Navigator not available

If you get an advisory message that TeleNav GPS Navigator is not available, exit the TeleNav GPS Navigator
application and then re-launch it. If the problem recurs, it may be due to a temporary TeleNav GPS Navigator
server outage.

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