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Recovering from an installation failure, Collecting trace directories – HP SmartStart-Software User Manual

Page 38

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Troubleshooting 38

Recovering from an installation failure

Collecting trace directories

HP Smart Update Manager generates a set of debug trace logs located in the %TEMP%\hp_sum directory on

Windows systems and \tmp\hp_sum on Linux systems. These files contain internal process and debug
information, which can be useful in determining HP Smart Update Manager failures.

NOTE:

To break out to a Linux console while booted to the HP Smart Update Firmware DVD,

press Ctrl Alt d b x. Each key (d, b, x) is hit in succession. This command allows you to collect logs

from the \tmp\hp_sum directory.

Examine the OpMan.trace, IPScout.trace, OSScout.trace, InstallClient.log, and InstallManager.log trace

files to determine the cause of the failure. These files provide the following information.

Trace files

Function

OpMan.trace

Provides operations trace of the overall installation process.

IPScout.trace

Provides the information on whether the remote target might be contacted and the type
of target found (iLO, server, VC, OA).

OSScout.trace

Provides the details of the connection setup and is responsible for cleaning up after an

installation and initiating a reboot, if needed and selected by the user, on the target

system.

InstallClient.log

Provides the details of the execution of the individual components, including the

command line parameters, used to launch the components and the component return

code before it is converted to HP Smart Update Manager return codes.

InstallManager.log

Provides the interaction between the Operations Manager and the remote installation
client. Any failure in network communications is reported in this file and surfaced as an

Installation Failed message for the affected component and potentially all components

that follow the failing component.

discagent.trace

Provides the details of the execution of the discovery agent on either the local system
during a local installation or the remote target server. If a discovery tool fails, it is

reported to this trace file and surfaced as a Discovery Failed message.

discmanager.trace

Provides the interaction between the Operations Manager and the remote discovery
client. If a discovery tool fails, it is reported to this trace file and surfaced as a Discovery

Failed message.

It is possible to look in the OpMan.trace file and see which component was winnowed from the installation

set and which ones were added. Normally, components are winnowed if:

They do not support installation on the given OS

The hardware they are designed for is not discovered to be present in the server

The component is not for the type of target selected

The component does not report itself capable of being deployed to a given target

The component cannot be deployed in either the online or offline environment HP Smart Update
Manager detects it is running in

The component is for a particular class (p-Class or c-Class) of BladeSystem enclosure and the
component does not find that class of enclosure.