HP SmartStart-Software User Manual

Page 50

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Troubleshooting 50

If you experience the first issue and then select OK on the Select Bundle Filter screen to return to the

Select Items to be Installed screen, the bundle you originally specified is no longer listed as the filter. To
use your bundle as the filter, you must exit and restart HP SUM.

If this issue occurs, from the GUI run HP SUM.

HP SUM fails on Windows Vista® due to McAfee

firewalls

This is a known issue with McAfee that McAfee firewalls block HP SUM traffic.
To resolve this issue, enable the port traffic associated with the HP SUM application by performing the

following steps:

From the system tray, click the McAfee icon.

Select Manage Features.

Select McAfee Host Intrusion Prevention.

Select the Activity Log tab.