HP Insight Control - Manual (Page 30)

Virtual machine guest information becomes inaccessible from VMM
Virtual machine guest information might become inaccessible from VMM after a period of time.
To resolve this issue, run Identify Systems on the virtual machine host that is hosting the virtual
machine guest by clicking Options
→Identify Systems.
A virtual machine host appears in VMM multiple times
The virtual machine host might appear twice in VMM: once licensed and once unlicensed.
If this issue occurs, unregister the unlicensed host.
Live Move fails after SAN move
If a SAN move is performed with VMware vCenter Server managing the source and target hosts,
then a duplicate entry is created in VMware vCenter Server after the migration complete. An attempt
to perform a Live Move fails with the following error:
Live Move of VM [Virtual machine name] to [source virtual machine].
Live move in progress Live move VM failed. VM changed state before it
could be migrated.
To resolve this issue, delete the duplicate computer name from VMware vCenter Server, and then
perform the Live Move again.
Virtual machine host experiences extremely slow response time
If the virtual machine host on VMware ESX Servers is experiencing an extremely slow response
time, then increase the processor or memory resources for the operating system.
For more information on increasing operating system resources, see the VMware ESX Server manual
at
http://www.vmware.com .
Insight Control virtual machine management demo licensing
A virtual machine host does not use a demo key if a purchased VMM license key is present.
If the same backup is restored multiple times, then the Restore Virtual Machine from
backup operation fails
If the same backup is restored multiple times to different locations on the same virtual machine
host, the Restore Virtual Machine from Backup operation might fail. To resolve this issue, before
selecting Restore Virtual Machine from Backup function from the HP SIM toolbar, unregister or
delete the virtual machine guest that was restored earlier using the same backup from the virtual
machine host.
Recovery of virtual machine fails with incompatible hardware configurations
The hardware and configuration of an alternate virtual machine host must be compatible with the
source host. The hosts involved should have similar CPU types and speed, plus a compatible CPU
family for a successful recovery of virtual machines.
An error occurs when you click Remote Desktop
When you click Remote Desktop in the HP SIM Host System page using Internet Explorer browser,
the following error might appear:
Internet Explorer cannot download e.rdp?hostname= from .
Displaying Remote Desktop for the virtual machine requires the file remote.rdp to be downloaded.
If the Internet options are set to disable download of files, then this error occurs.
To resolve this issue:
1.
From the Internet Explorer browser, select Tools
→Internet Options→Advanced.
30 Troubleshooting