6 troubleshooting – HP Insight Control User Manual
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6 Troubleshooting
Insight Control virtual machine management controls
Virtual machine customization fails during template deployment
During template deployment of VMs in case of Windows Hyper-v server 2008 R2 SP1, Windows
Hyper-v server 2008 SP2 on Proliant servers, the virtual network manager fails to load the Hyper-v
manager through the import and export methods. This causes failure of virtual machine customization
and the IO service request.
To resolve this issue, you must install HP NCU v 10.10 or above and enable the TCP offload feature
in the Hyper-v host.
To install the NCU components, see the HP website at
.
You can check and enable the TCP offload feature through the network adapter properties as
shown in the following dialog box.
Deploying a virtual machine on a host with password having special character (")
embedded within it, fails to work as expected.
Template deployment of virtual machine fails when the host has a password of the guest operating
system with special character (").
To resolve this issue, you must ensure that the host password does not include the special character
(") embedded within it. This will ensure successful virtual machine customization.
VMM API does not work with Datastores/VMs named with special characters ~,^,|
Virtual Machines and Datastores having special characters are not supported in VMM.
To resolve this issue, you must ensure that the virtual machines that are added from VMWare virtual
center or managed by Insight Control Virtual Machine Management must not be part of datastores
or VMs having any special characters within it. Special characters like ~ ! @ $ % ^ & * ( ) - _ + [
] < > , . ' " : ; | are not permitted within the datastores or VM names.
Insight Control virtual machine management controls
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