HP Insight Control - Manual (Page 28)

Changing the SCVMM server credentials is not reflected in UI VMM status icon
You must restart the SCVMM/VMM service or server and register the SCVMM server in the VME
tab with new credentials after changing the password. The SCVMM related operations continue
to work and the VM status icon does not change until the SVMM service is restarted.
User does not have the option to change the VM name in the “Select VM Backup
Repository Location” step of the create backup wizard.
VMM creates a backup internally of the VM that is in use and names it VM_name .
Hence, you do not have to explicitly perform a backup and specify the backup name. If you have
already taken a backup, then perform a search based on the time, when it was created.
Deploy template in Hyper-V hangs at 25% and job remains incomplete
When you deploy the template on Hyper-V and copy the VM files to the target path, other windows
processes access those files causing the VMM process to hang while copying the files.
To resolve this issue, perform the following tasks to end the process:
1. Login to the Hyper-V host.
2. Open the task manager on your system.
3. From the task manager window, select Process.
4. Right-click on the robocopy command process for that particular VM, and end the process.
VMM loses connectivity to the Hyper-V nodes
The WMI provider in the Hyper-v node degrades causing the mapper memory to bloat and rendering
of the host to be slow.
Following are the suggested actions to follow in this scenario:
1. In case there are any raw volumes as online in the Logical Disk Manager, select the same
and make it offline.
2. Ensure that repository files of WMI are cleaned up by deleting the index and map files in the
host WMI providers and then reboot the host.
3. Execute the CHKDSK utilities for corrupted disk and, then reboot the system.
VMM loses communication with Vcenter
The VMM loses communication typically after an upgrade or after SIM/VMM service restart. This
results in the VMM being not able to perform any operations on the VM guests. To resolve the
issue, restart VMM service OR Re-register vCenter in VME settings page.
Virtual machine host and guest icons do not appear in VMM
If the virtual machine host and guests were previously accessible from VMM and display an
Information icon in the HP SIM console, verify that the host is licensed. If the host was licensed with
a demo license, then the license might have expired. Obtain a permanent license for the host.
Insight Control virtual machine management does not display the system name, system
IP address, and operating system
Insight Control virtual machine management obtains the system name, IP address, and operating
system information from HP SIM. If the correct system name, IP address, and operating system
name do not appear in VMM, then verify that the virtual machine guest has been discovered by
HP SIM. If the guest has not been discovered, then perform an Automatic Discovery of the
undiscovered virtual machine hosts and guests from the HP SIM console by selecting
Options
→Discovery.
28 Troubleshooting