HP StorageWorks XP Remote Web Console Software - Manual (Page 68)

68 Troubleshooting
When problems cannot be solved by the solutions in Table 23 or when problems that are not in Table 23
occur, contact your HP account support representative.
Recovering blocked pools
When a pool is blocked, you must recover the pool-VOLs, pool, Snapshot XP pairs, and V-VOLs in this
order. This section describes the procedure to recover the blocked pool.
Recovering pool-VOLs
If the pool-VOL is blocked, contact your HP account support representative.
Recovering pools
1. Click the Volume Manager button. The Volume Manager pane appears.
2. Select the Pool tab. The Pool pane appears.
3. On the Pool pane, select and right-click the blocked pool in the Pool tree, and select Restore Pool. A
confirmation message appears.
4. Click OK. The selected pool’s icon changes to the icon indicating normal status.
5. Click Apply. A confirmation message appears.
6. Click OK. The confirmation message closes, and the pool on the array is restored.
When there is more than one blocked pool, you can restore all blocked pools at one time by executing
the following procedure:
1. On the Pool pane, select and right-click the Snapshot XP icon in the Pool tree, and select Restore
Pool(s). A confirmation message appears.
2. Click OK. The block pools’ icons in the Pool tree change to icons indicating normal status.
3. Click Apply. A confirmation message appears.
4. Click OK. The confirmation message closes, and the pools on the array are restored.
You can check whether the pool is recovered from the blocked status in the Pool pane. If Status of the Pool
Information displays Normal, or if the icon in the Pool tree indicates the normal status, the blocked pool is
restored successfully.
You can also recover the pool by doing one of the following:
• Add some pool-VOLs (see ” Creating new pools ” on page 45).
• Delete snapshot data to decrease the pool’s usage rate (see ” Deleting snapshot data ” on page 56).
• Delete Snapshot XP pairs to decrease the usage rate of the pool (see ” Deleting Snapshot XP pairs ” on
page 56).
Usage rate and pool status appears in the Pool Information box in the Pool pane. Use the information in
the box to decide how many pool volumes to add or which snapshot data to delete.
Recovering Snapshot XP pairs
When the pool is blocked, the status of all Snapshot XP pairs that have snapshot data stored in the pool
changes to PSUE. To recover PSUE pairs, delete those pairs. For more information about deleting pairs,
see ” Deleting Snapshot XP pairs ” on page 56.
When the host computer tried to access
the port, an error occurred and the host
could not access the port.
Causes:
• Some ports go offline because the access to the volume on the other
ports is rejected.
Solutions:
• Wait for a while, and try the operation again.
• If the application software is installed in the host to monitor the
volume, terminate the application.
Table 23 Troubleshooting for Snapshot XP (continued)
Problem Cause and solution