HP LaserJet Enterprise MFP M725 series - Manual (Page 237)

6. Verify that you have installed the print driver for this product. Check the program to make sure that
you are using the print driver for this product. The print driver is on the CD that came with the
product. You can also download the print driver from this Web site: www.hp.com/go/
ljMFPM725_software .
7. Print a short document from a different program that has worked in the past. If this solution works,
then the problem is with the program. If this solution does not work (the document does not print),
complete these steps:
a. Try printing the job from another computer that has the product software installed.
b. If you connected the product to the network, connect the product directly to a computer with
a USB cable. Redirect the product to the correct port, or reinstall the software, selecting the
new connection type that you are using.
NOTE: The product will arrive with the USB port disabled. To enable the USB port and use
it to test the product’s connectivity, ensure the product is in the Ready state.
8. The product firmware might need to be upgraded. Software and firmware upgrades and
installation instructions for this product are available at www.hp.com/support/ljMFPM725series .
Click Support & Drivers, click the operating system, and then select the download for the
product.
ENWW Solve problems checklist 223