6 support and other resources, Before you contact hp, How to contact hp – HP Insight Management-Software User Manual
Page 92: Hp services
6 Support and other resources
Before you contact HP
Be sure to have the following information available before you call contact HP:
•
Technical support registration number (if applicable)
•
Product serial number
•
Product model name and number
•
Product identification number
•
Applicable error message
•
Add-on boards or hardware
•
Third-party hardware or software
•
Operating system type and revision level
How to contact HP
Use the following methods to contact HP technical support:
•
See the Contact HP worldwide website:
•
Use the Contact hp link on the HP Support Center website:
•
In the United States, call +1 800 334 5144 to contact HP by telephone. This service is available
24 hours a day, 7 days a week. For continuous quality improvement, conversations might be
recorded or monitored.
HP services
HP offers the following software support services.
•
Software Technical Support and Update Service—VCEM includes one year of 24 x 7 HP
Software Technical Support and Update Service. This service provides access to HP technical
resources for assistance in resolving software implementation or operations problems. The
service also provides access to software updates and reference manuals either in electronic
form or on physical media as they are made available from HP. (Customers who purchase
an electronic license to use are eligible for electronic updates only.) With this service, customers
benefit from expedited problem resolution as well as proactive notification and delivery of
software updates. For more information about this service, see
•
Registration for Software Technical Support and Update Service—There are two methods for
registering:
◦
If you received a license entitlement certificate, automated registration for this service will
take place upon online redemption of the license certificate/key.
◦
If the license information you received for your product instructs you to register for Software
Technical Support and Update Service, follow the instructions so that you will be eligible
for telephone support and product updates.
92
Support and other resources