HP Deskjet F4185 All-in-One Printer User Manual
Page 84
For more information on installing the software and connecting the USB cable, see
the Setup Guide that came with the HP All-in-One.
The HP All-in-One does not print
Cause: The HP All-in-One and computer are not communicating with each other.
Solution:
•
Look at the On light located on the front of the HP All-in-One. If it is not lit, the
HP All-in-One is turned off. Make sure the power cord is firmly connected to the
HP All-in-One and plugged into a power outlet. Press the On button to turn on the
HP All-in-One.
•
Make sure the print cartridges are installed.
•
Make sure you have paper loaded in the input tray.
•
Check that the HP All-in-One does not have a paper jam.
•
Check that the print carriage is not jammed.
Open the print cartridge door to access the print carriage area. Remove any
objects that are blocking the print carriage, including any packing materials. Turn
the HP All-in-One off and then turn it on again.
•
Check that the HP All-in-One print queue is not paused. If it is, choose the
appropriate setting to resume printing. For more information about accessing the
print queue, see the documentation that came with the operating system installed
on your computer.
•
Check the USB cable. If you are using an older cable, it might not be working
properly. Try connecting it to another product to see if the USB cable works. If
you experience problems, the USB cable might need to be replaced. Also verify
that the cable does not exceed 3 meters (9.8 feet) in length.
•
Make sure your computer is USB ready and that you are using a supported
operating system. For more information, see the Readme file.
•
Check the connection from the HP All-in-One to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the HP All-in-
One. Make sure the other end of the USB cable is plugged into a USB port on
your computer. After the cable is connected properly, turn the HP All-in-One off
and then on again.
Chapter 12
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Troubleshooting
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