HP Digital Sender Flow 8500 fn1 Document Capture Workstation series - Manual (Page 6)

9 Troubleshooting .............................................................................................................. 83
Scan errors ........................................................................................................................... 83
Basic troubleshooting tips ........................................................................................................ 84
Installation problems ............................................................................................................... 85
Initialization or hardware problems .......................................................................................... 85
Check the Ethernet connection .................................................................................. 85
Check that the product has power ............................................................................. 86
Reset the product ..................................................................................................... 86
The product has paused or shut down ....................................................................................... 86
The product is displaying a “pause” message on the touch screen ................................. 86
I received an e-mail indicating that the product has shut down ...................................... 86
Paper feeding problems .......................................................................................................... 87
Paper jamming, skewing, misfeeds, or multiple-page feeds ........................................... 87
Scanning fragile originals ........................................................................................ 87
Paper does not feed from the product ........................................................................ 87
Originals are curling up in the document output tray .................................................... 88
The bottom of the scanned image is cut off ................................................................. 88
The scanned images have streaks or scratches ............................................................ 88
An item loaded in the document input tray jams repeatedly .......................................... 88
Clear jams from the paper path ................................................................................ 89
The product has stopped working correctly ................................................................................ 90
Solve e-mail problems ............................................................................................................. 90
Validate the SMTP gateway address .......................................................................... 90
Validate the LDAP gateway address .......................................................................... 91
Solve network problems .......................................................................................................... 91
Restore factory settings ........................................................................................................... 92
Contact HP Support ................................................................................................................ 92
10 Specifications and warranty ......................................................................................... 93
Product specifications ............................................................................................................. 93
Document feeder specifications ................................................................................................ 93
Environmental specifications .................................................................................................... 94
Certificate of Volatility ............................................................................................................ 94
Volatile memory ...................................................................................................... 94
Non-volatile memory ............................................................................................... 94
Hard disk drive memory ........................................................................................... 95
Regulatory model number ....................................................................................................... 95
Environmental product stewardship program ............................................................................. 95
Protecting the environment ........................................................................................ 95
Plastics ................................................................................................................... 95
Energy information .................................................................................................. 95
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