HP StorageWorks XP Remote Web Console Software - Manual (Page 77)

Performance Control XP user guide 77
Troubleshooting the Export Tool
Table 26 explains possible problems with the Export Tool and probable solutions to the problems.
Table 26 Troubleshooting the Export Tool
Possible problems Probable causes and recommended action
You cannot run the batch file. • The path to the Java Virtual Machine (java.exe)
might not be defined in the PATH environment
variable. If this is true, you must add that path to the
PATH environment variable. For information about
how to add a path to the environment variable,
please see the documentation for your operating
system.
• An incorrect version of Java Runtime Environment
(JRE) might be installed on your computer. To check
the JRE version, enter the following command at the
Windows command prompt or the UNIX console
window:
java -version
If the version is incorrect, please install the correct
version of JRE.
The Export Tool stops and the processing does not
continue.
The command prompt window might be in pause mode.
The command prompt window will be in pause mode if
you click the command prompt window when the Export
Tool is running.
To cancel pause mode, you need to activate the
command prompt window and then press the ESC key.
If a timeout of RMI occurs during pause mode, the login
will be canceled and an error will occur when you
cancel pause mode after the timeout. The error message
ID will be
(0001, 4011)
.
The command prompt window was displaying progress
of the export processing, but the window stopped
displaying progress before the processing stops. The
progress information does not seem to be updated
anymore.
An error occurs and the processing stops. If the error message ID is (0001, 4011), the user is
forcibly logged off and the processing stops because the
SVP does not respond. Please run the Export Tool again.
If the error persists, contact your HP account support
representative.
If the error message ID is (0002, 5510), probable
error causes and solutions are:
• An internal processing is being performed in the
disk array. Alternatively, another user is changing
configurations. Wait for a while and then run the
Export Tool again.
• Maintenance operations are being performed on the
disk array. Wait until the maintenance operations
finish and then run the Export Tool again.
If the error message ID is none of the above, see
Table 27 .