HP Color LaserJet Enterprise CP5525 Printer series - Manual (Page 13)

11 Solve problems ........................................................................................................... 177
Self help ............................................................................................................................. 178
Solve general problems ........................................................................................................ 179
Troubleshooting checklist ........................................................................................ 179
Factors that affect product performance ................................................................... 180
Restore factory settings ......................................................................................................... 180
Interpret control-panel messages ............................................................................................ 181
Control-panel message types .................................................................................. 181
Control-panel messages ......................................................................................... 181
Clear jams .......................................................................................................................... 182
Prevent jams ......................................................................................................... 182
Jam locations ........................................................................................................ 183
Clear jams in the upper right door .......................................................................... 184
Clear jams in the lower right door ........................................................................... 186
Clear jams in Tray 1 .............................................................................................. 187
Clear jams from Tray 2, Tray 3, or an optional tray .................................................. 189
Clear jams in the output bin area ............................................................................ 190
Change jam recovery ............................................................................................ 191
Paper does not feed automatically .......................................................................................... 192
Product feeds multiple sheets ................................................................................................. 193
Improve print quality ............................................................................................................. 194
Select a paper type ............................................................................................... 194
Use paper that meets HP specifications .................................................................... 194
Print a cleaning page ............................................................................................ 195
Calibrate the product ............................................................................................. 195
Set the image registration ....................................................................................... 195
Internal print-quality test pages ................................................................................ 196
Check the print cartridge ........................................................................................ 196
Use the printer driver that best meets your printing needs ........................................... 197
Repetitive defects ruler ........................................................................................... 198
The product does not print or it prints slowly ............................................................................ 199
Solve walk-up USB printing problems ...................................................................................... 200
The Open From USB menu does not open when you insert the USB accessory .............. 200
The file does not print from the USB storage accessory ............................................... 200
The file that you want to print is not listed in the Open From USB menu ........................ 200
Solve connectivity problems ................................................................................................... 201
Solve direct-connect problems ................................................................................. 201
Solve network problems ......................................................................................... 201
Solve software problems ....................................................................................................... 202
Solve common Windows problems ......................................................................... 203
Solve common Mac problems ................................................................................. 203
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