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Support and other resources, Information to collect before contacting hp, How to contact hp – HP Insight Control Software for Linux User Manual

Page 39: Warranty information

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Support and other resources

Information to collect before contacting HP

Be sure to have the following information available before you contact HP:

Software product name

Hardware product model number

Operating system type and version

Applicable error message

Third-party hardware or software

Technical support registration number (if applicable)

How to contact HP

Use the following methods to contact HP technical support:

In the United States, see the Customer Service / Contact HP United States website for contact options:

http://welcome.hp.com/country/us/en/contact_us.html

In the United States, call 1-800-HP-INVENT (1-800-474-6836) to contact HP by telephone. This service
is available 24 hours a day, 7 days a week. For continuous quality improvement, conversations might
be recorded or monitored.

In other locations, see the Contact HP Worldwide website for contact options:

http://welcome.hp.com/country/us/en/wwcontact.html

Registering for software technical support and update service

HP Insight software includes one year of 24 x 7 HP Software Technical Support and Update Service. This
service provides access to HP technical resources for assistance in resolving software implementation or
operations problems.

The service also provides access to software updates and reference manuals, either in electronic form or on
physical media as they are made available from HP. Customers who purchase an electronic license are
eligible for electronic updates only.

With this service, Insight software customers benefit from expedited problem resolution as well as proactive
notification and delivery of software updates. For more information about this service, see the following
website:

http://www.hp.com/services/insight

Registration for this service takes place following online redemption of the license certificate.

How to use your software technical support and update service

After you have registered, you will receive a service contract in the mail containing the Customer Service
phone number and your Service Agreement Identifier (SAID). You need your SAID when you contact technical
support. Using your SAID, you can also go to the Software Update Manager (SUM) web page at

http://

www.itrc.hp.com

to view your contract online and elect electronic delivery for product updates.

Warranty information

HP will replace defective delivery media for a period of 90 days from the date of purchase. This warranty
applies to all Insight software products.

Information to collect before contacting HP

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