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Chapter eight – technical support – HP NonStop G-Series User Manual

Page 37

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Chapter Eight – Technical Support

8.1 Obtaining

Support

For support, customers should contact the HP Global Customer Support Center (GCSC).

When calling the GCSC, be sure to have this information:

Serial number of your equipment

The initial LCD showing the firmware revision

The Performance LCD status when the error occurs

A detailed description of the problem you are having with the equipment

Your name, telephone number, fax number, and address


For 5242-2SE spare drives:

Description

HP Model

HP Spare

Part Number

Qty.

ASM: TD, DAT, DDS, DUAL Includes:
• DAT72 drive (2)
• DIN spec rack mount unit (19" or .5m)
• Mounting screws, TPN 139218 (10-32X.50)
Phillips pan head SEMS with external lock
washer (4)

5242-2SE 528083-001 1


Table 7

5242-2SE Spare Drive Components



HP StorageWorks DAT 72 (Model 5242-2SE) User's Guide

33

HP Part Number 528297-003 July 2005

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