Chapter eight – technical support – HP NonStop G-Series User Manual
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Chapter Eight – Technical Support
8.1 Obtaining
Support
For support, customers should contact the HP Global Customer Support Center (GCSC).
When calling the GCSC, be sure to have this information:
•
Serial number of your equipment
•
The initial LCD showing the firmware revision
•
The Performance LCD status when the error occurs
•
A detailed description of the problem you are having with the equipment
•
Your name, telephone number, fax number, and address
For 5242-2SE spare drives:
Description
HP Model
HP Spare
Part Number
Qty.
ASM: TD, DAT, DDS, DUAL Includes:
• DAT72 drive (2)
• DIN spec rack mount unit (19" or .5m)
• Mounting screws, TPN 139218 (10-32X.50)
Phillips pan head SEMS with external lock
washer (4)
5242-2SE 528083-001 1
Table 7
5242-2SE Spare Drive Components
HP StorageWorks DAT 72 (Model 5242-2SE) User's Guide
33
HP Part Number 528297-003 July 2005