HP Photosmart C8180 All-in-One Printer - Manual (Page 216)

Prepare the HP All-in-One for shipment
If, after contacting HP support or returning to the point of purchase, you are requested to send the
HP All-in-One in for service, make sure you remove and keep the following items before returning
your device:
• The control panel faceplate
• The power cord, USB cable, and any other cable connected to the HP All-in-One
CAUTION: The replacement HP All-in-One will not be shipped with a power cord. Store
the power cord in a safe place until the replacement HP All-in-One arrives.
• Any paper loaded in the input tray
• Remove any originals you might have loaded in the HP All-in-One
This section contains the following topics:
• Secure the ink system
• Remove the control panel faceplate
Secure the ink system
Contact HP support for information about how you should secure the ink system to prevent ink from
leaking in the HP All-in-One during shipment. They might instruct you to replace the ink cartridges
with replacement ink cartridges.
If you receive a replacement HP All-in-One, refer to the instructions included in the box for information
about how to secure the ink system. The replacement HP All-in-One might come with ink cartridges
that you can use to install in your device to prevent the ink system from leaking during shipment.
NOTE: This information does not apply to customers in Japan. For information on service
options in Japan, see “HP Quick Exchange Service (Japan)” on page 214 .
Related topics
“Replace the ink cartridges” on page 135
Remove the control panel faceplate
Remove the control panel faceplate before returning the HP All-in-One for repair.
NOTE: This information does not apply to customers in Japan. For information on service
options in Japan, see “HP Quick Exchange Service (Japan)” on page 214 .
CAUTION: The HP All-in-One must be unplugged before following these steps.
To remove the control panel faceplate
1. Press the On button to turn off the HP All-in-One.
2. Unplug the power cord, and then disconnect it from the HP All-in-One. Do not return the power
cord with the HP All-in-One.
3. Remove the control panel faceplate as follows:
a. Rotate the control panel up as far as it will go.
b. Locate the release button on the rear of the control panel. The button is near the right side
and halfway up.
Prepare the HP All-in-One for shipment 215
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