Troubleshooting examples for mlmm gui, Example 1, Example 2 – HP Integrity NonStop H-Series User Manual
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Troubleshooting
Mid-Range Library Media Manager Installation and User’s Guide — 541641-001
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Troubleshooting Examples for MLMM GUI
Troubleshooting Examples for MLMM GUI
Example 1
PROBLEM:
The MLMM Server GUI will not connect to my library...
SOLUTION:
Possible Reason #1:
This could be an MLMM configuration issue. Issue a 'RUN CONFIG' from the
subvolume that the MLMM Server is installed in. Once the password is entered, issue
a 'VIEW_CONFIG' to see the port that is configured for MLMM, the library name, and
the system controlling the library. Start the GUI and make sure that these all match up
correctly with what is entered in the MLMM GUI configuration.
Possible Reason #2:
A TCP/IP problem with the port that is being used. Issue an 'SCF STATUS PROCESS
$ZB01A'. There should be an entry in the listing of the PORT # you are using for the
MLMM Server and the status should be TCP ESTAB. This will show the MLMM
process's are talking to TCP/IP. If the port status shows TCP-WAIT or TCP-FIN, then
there is a problem with connectivity and the port will have to timeout on it's own after
about 5 minutes. Start the MLMM GUI. In the configuration fields of the library,
system, and port should match what was shown in the VIEW_CONFIG. The TCP/IP
number should equal the TCP/IP process name that MLMM uses to start. You can
verify this by issuing the following command. SCF INFO SUBNET
The info you need to verify is the #SN1 IPADDRESS. That number should equal the
IP NUMBER that is entered in the GUI configuration.
Possible Reason #3:
It could be a security issue on the workstation. Make sure you have at least Power
User rights on the Windows NT or 2000 workstation.
Example 2
PROBLEM:
I am having problems connecting the MLMM Client GUI...
SOLUTION:
Issue a 'RUN CONFIG' in both the Server and Client MLMM subvolumes, once the
password is entered, issue a 'VIEW_CONFIG'; check your host and client port
numbers and make sure they are at least 10 ports apart, i.e. HOST = 4001, CLIENT =
4011.