HP Insight Foundation Software for ProLiant - Manual (Page 66)

scenarios include a tampered source, a Microsoft Hyper-V VM source, or a migrated source that
used PS/2 drivers.
Suggested action
Try the following:
•
Reboot the destination server a second time after the migration. During the reboot, verify that
Legacy USB is set to Enabled in the BIOS on the destination server. The PnP drivers should
load automatically through the Hardware Setup Wizard.
•
If the second reboot did not solve the issue, log on to the destination server by using Windows
Remote Desktop to update the mouse and keyboard drivers.
NOTE: This solution will be successful only if Remote Desktop is enabled on the destination
server and an IP address was configured with the migration wizard.
To use the server migration wizard to configure an IP address on the destination server, perform
the following:
1.
Upload the latest ProLiant Support Pack (PSP) supported by the source server to the Insight
Control server migration Upload Drivers tab.
2. Select the option to reboot the destination server in step 6 of the migration wizard.
3. Select to install the PSP after migration. Enter any static IP addresses that are required. If
a static IP address is not provided, DHCP will be assumed by default.
When you are logged on to Remote Desktop on the destination server, determine whether the
proper mouse and keyboard drivers are installed on the destination server. To do this, do one
of the following:
◦ Verify that the mouse and keyboard appear as Unknown in Device Manager and have
no drivers listed.
◦ Verify that the server has the following files:
Hidusb.sys –
– Hidkbd.sys
– Mouhid.sys
Reinstall the mouse and keyboard drivers by using one of the following methods:
◦ Reinstall the PSP.
◦ Update the drivers in Device Manager.
•
Confirm that all of the following criteria are met:
The source server has a PS/2 mouse and keyboard. ◦
◦ The destination server has a USB mouse and keyboard.
◦ The destination mouse and keyboard do not work.
Then, use the following procedure:
1.
Attach a USB mouse and keyboard (by using a USB or PS/2 dongle) to the source server.
2. On the source server, resolve any devices that display a yellow exclamation point (!) in
Device Manager (if any). Verify that the mouse and keyboard function on the source
server.
3. Attach a USB mouse and keyboard (by using a USB PS/2 dongle) to the destination
server.
4. Perform a P2P migration without using the PSP.
5. Install the latest Microsoft Service Pack on the destination server.
66 Troubleshooting