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6 monitoring the storage catalog, A troubleshooting, B support and other resources – HP Matrix Operating Environment Software User Manual

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Creating a new port on an unmanaged array ........................................................................ 45
Setting SAN IDs on managed arrays
.................................................................................... 45
Deleting an array ............................................................................................................... 46

Managing volume properties ..................................................................................................... 46

Modifying properties of a volume service (Properties tab) ........................................................ 46
Modifying presentation of the volume service (Presentation tab) ................................................ 47

Viewing presentation settings of a managed volume service .............................................. 47
Modifying presentation settings of an unmanaged volume service ...................................... 48

Modifying tags on the volume service (Tags tab) .................................................................... 49
Modifying permissions on a volume service (Permissions tab) ................................................... 50
Deleting a volume service .................................................................................................... 51

Managing service groups .......................................................................................................... 51

Modifying service group properties and tag settings (Properties and Tags tabs) .......................... 51
Modifying service group permissions settings (Permissions tab)
................................................. 51
Moving volume services to a service group ............................................................................ 52
Deleting a service group ..................................................................................................... 53

Managing service requests ........................................................................................................ 53

Creating a service request ................................................................................................... 53
Modifying a service request
................................................................................................. 53
Deleting a service request .................................................................................................... 54

Managing goals ....................................................................................................................... 54

Creating a new goal .......................................................................................................... 54
Modifying properties of an existing goal ............................................................................... 59
Fulfilling a goal
.................................................................................................................. 59

6 Monitoring the storage catalog .......................................................... 61

Responding to Nonconforming fulfillment ..................................................................................... 61
Monitoring inventory levels ........................................................................................................ 62

A Troubleshooting ............................................................................... 65

Viewing operational logs ........................................................................................................... 65
Addressing common issues ........................................................................................................ 66

Storage Provisioning Manager issues .................................................................................... 66

A general purpose web service call results in an error ...................................................... 66
The user is unable to log in through the SPM user interface
................................................ 66
Could Not Find User error when entering a user or group name
........................................ 66
Experiencing port conflicts or other Command View provider issues
................................... 66
Cannot communicate with array or import storage volumes ............................................... 67
Volume created read-only and yet presented read-write
..................................................... 67
Windows 2008 Host Mode .......................................................................................... 68
Delay in changes made to EVA array becoming visible in SPM catalog
.............................. 68
Device Communication Failures and DNS Configuration
................................................... 68

Insight Dynamics storage pool issues .................................................................................... 69

No matching candidates found ..................................................................................... 69
Error when binding volume ........................................................................................... 70

Backup and recovery ................................................................................................................ 70

B Support and other resources .............................................................. 71

Related documentation .............................................................................................................. 71
HP technical support
................................................................................................................. 71
HP websites ............................................................................................................................. 72
Typographic conventions
........................................................................................................... 72
Documentation feedback ........................................................................................................... 73

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